5 Technologies To Improve Customer Experience
In a world where everything is ‘digital’, the need to cater to each and every customer, both existing and potential, is a task in itself. The other persistent questions are – how do we address customer experience and COVID-19? How do we deliver what our customers need when those needs are continually changing? In this article, we will discuss 5 technologies to improve customer experience. Artificial Intelligence AI has not only helped empower customer support conversations but also has significantly improved decision-making abilities within organisations through automation....